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MXF Video Converter FAQ – Email, Trial Version, Purchased Wrong

Q1. What are the limitations of the trial version of MXF Converter?
Q2. Can I play my converted MXF video on my iPhone 6S?
Q3. Is it possible to convert to tiff or tga-images by importing new codec’s for the snapshot-function? Is it possible to convert the mxf -file into an image-sequence (or only possible by multiple snapshots)?
Q4. Is it possible to convert the mxf file without changing the video-parameters and file size?
Q5. Any chance you have a version that supports 4k resolutions?
Q6. I am converting clips from a Canon XF-305 and apparently the camera breaks a long recording into multiple MXF files. Is there a way to not only convert them but also simultaneously combine them together back into one file (ProRes422 HQ)?
Q7. What does the CD do?
Q8. When can I receive the order confirmation email?
Q9. How to fix the error 4102?
Q10. How to fix that I purchased the wrong product?
Q11. What editing functions does your software have?
Q12. What to do if the program crashes when I open it?
Q13. Failed to save changes while editing video, why?
Q14. Why converted files play fast after conversion?
Q15. How to remove the distorted lines in the converted file?
Q16. While converting, there is a message of conversion have been completed, but no output file is created, why?
Q17. How to play videos in full screen?
Q18. How to get the audio track I need in the converted video?
Q19. When I want to convert 3D video to 2D, I should select output video frame from r or l (left eye or right eye), but which one is better and what is the difference between them?
Answer :To select which about Left and Right is according to you. To meet the needs of different users and different player devices, we add this setting, hoping you can like it.
Q20. What are the limitations of the trial version of MXF Video Converter?
Answer. The trial version and registered version is the same product and has the same function, except for the limitation below:
1) For files more than 5 minutes, you could only convert 5 minutes of it.
2) For files less than 5 minutes, you could only convert half of it.
After purchasing our software, you will get a registration code to register your software. As our registered user, you will be entitled to get the free upgrade service and receive the full technical support from us. Also, we provide special discounts for our registered customers.
Q21. What 3D modes does your software support?
Answer. It supports five output 3D modes: Anaglyph (Red/Cyan), Side by Side (Full), Side by Side (half-width), Top and Bottom (Full), and Top and Bottom (half-height).
Q22. How to edit the profile settings?
Answer. There is a setting image called “Edit advanced profile settings” besides the “Profile” button on the bottom of the main interface. Click this button and then you can adjust output video settings such as resolution, bitrate, frame rate, encoder, aspect ratio, zoom mode and audio channels, sample rate, encoder and audio bitrate.
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May 21, 2016 This post was written by Categories: MXF Video Converter for MacMXF Video Converter for Windows Tagged with:
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